Frequently asked questions

Send us an enquiry with your event date, venue or postcode and the services you're interested in. You can select as many as you like for the same event. We'll get back to you to talk through your vision and put together a proposal.

Your booking is confirmed once we've received your signed quote (or written confirmation) and a non-refundable booking deposit (£75 for stages, backdrops and signage; £100 per service for lighting, entertainment and other add-ons). Dates aren't held without a deposit, so we recommend confirming as soon as you're happy. Your statutory rights are not affected.

Yes, and most customers do. Choose every service you're interested in on the enquiry form, and we'll plan and coordinate them together as one booking.

Every event is designed around your venue, guest numbers and the services you choose, so we quote individually rather than publishing set prices. Send an enquiry and we'll prepare a quote for your event.

Once your design is agreed, we record the confirmed details, including backdrop, florals, seating, lighting and layout, so our team builds exactly what you approved without needing to go back through old messages.

Yes. We agree set-up and collection times with you and your venue in advance. Please make sure we can get into the venue at the agreed times, as delays in access can affect set-up.

Yes. We hold public liability insurance with cover up to £5,000,000, and proof of insurance is available on request, including for venues that require it.

Yes. We work with a wide network of trusted vendors. Where any part of your booking is delivered with their support, we manage the booking, coordination and quality, and remain your single point of contact.

Contact us as soon as possible. Where a reschedule is requested more than 14 days before the event, we'll do our best to move your booking to another available date. Full details are in our Terms & Conditions, provided with your quote.

Yes. A separate, refundable £75 Damage Deposit applies to every booking, in addition to your booking deposit. It's returned the same day, after collection and inspection of the hired items, provided nothing has been damaged, lost or excessively stained. If there is damage, it's applied towards the repair or replacement cost as set out in our Terms & Conditions.

We may photograph the décor and set-up for our portfolio. We'll only use images showing identifiable people with your agreement, so let us know before your event if you'd prefer us not to.